At Engage, we believe our products are essential to giving your body what it needs, and our new partners at TrueMed agree. Through our collaboration with TrueMed, we have received HSA/FSA eligibility approval for ALL Engage products and eligible customers can now use Health Savings Account (HSA) or Flexible Spending Account (FSA) funds on Engage products!
This means you may be eligible to buy your favorite supplement with pre-tax dollars, resulting in 30% savings on average.
TrueMed FAQ
What are HSA and FSA accounts?
HSA (Health Savings Account) and FSA (Flexible Spending Account) are tax-advantaged accounts that may allow you to receive reimbursement for eligible healthcare expenses, including certain qualified health and wellness products. Eligibility and reimbursement requirements vary by individual plan.
What is TruMed?
TrueMed simplifies the HSA/FSA reimbursement process through a brief survey reviewed by licensed healthcare providers. Eligible customers may receive a Letter of Medical Necessity (LMN) to submit to their HSA/FSA provider for reimbursement.
To complete and submit you survey, it will cost $50 if you receive a positive Letter of Medical Necessity (LMN).
After you receive your Letter of Medical Necessity (LMN), Engage will charge your account $50.
Frequently Asked Questions
1. Purchase Your Engage Products
Purchase all the products you would like to request HSA/FSA reimbursement for.
2. Complete the Survey the Same Day
You must complete the TrueMed qualification survey on the same day as your purchase. You’ll receive a link to the survey after completing your purchase. The survey determines whether you qualify for a Letter of Medical Necessity (LMN).
3. Receive Your Letter
If approved, TrueMed will issue your Letter of Medical Necessity for submission to your HSA/FSA provider.
4. Receive Your Reimbursement
If your HSA/FSA provider approves your request, you will receive reimbursement according to your plan’s requirements.
Letter Fee: A $50 fee is charged by Engage per Letter of Medical Necessity—not per product. You can include multiple eligible products on a single letter for one $50 fee. If you request and receive multiple letters, the $50 fee applies to each letter.
Important: To avoid additional letter fees, purchase all products you would like to request reimbursement for and complete the TrueMed survey on the same day.
After your subscription order is processed, you will receive an order confirmation email containing a link to complete the TrueMed survey.
If you don’t receive the email, please contact our Customer Service team at 801-655-4501, Monday–Friday, 8:00 AM–6:00 PM Mountain Time, to request the survey link.
Once you complete the survey, follow the same process outlined above to apply for your Letter of Medical Necessity.
If you add a product to your subscription and have not previously received a Letter of Medical Necessity for that product, you will need to apply for a new letter.
When completing the survey, be sure to include all products you would like to request HSA/FSA reimbursement for to avoid needing to apply for an additional letter later.
Yes. If you have a Letter of Medical Necessity (LMN) and are purchasing eligible products, you may use your HSA/FSA card to pay for your Engage products, subject to your HSA/FSA provider’s requirements.
A Letter of Medical Necessity (LMN) is documentation from a licensed healthcare provider that explains how certain products may be used to help treat or prevent a specific medical condition.
Certain health and wellness purchases, including eligible supplements, may qualify for HSA/FSA reimbursement when supported by a Letter of Recommendation. If approved, your Letter of Medical Necessity can be submitted to your HSA/FSA provider to request reimbursement, subject to your plan’s requirements and approval process.
Letters of Medical Necessity are typically issued within 24–48 hours. In some cases, additional time may be needed for the TrueMed provider team to review your qualification survey.
If you don’t see your letter in your inbox, please check your spam or junk folder. If you still need assistance, contact TrueMed at support@truemed.com.
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